How Handyskillz handles your information

1. Introduction

Handyskillz is a location-enabled marketplace that helps customers and businesses discover and connect with skilled artisans, professionals, and service providers. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, when it may be shared, and how you can request access or deletion.

By using Handyskillz, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, please do not use the service.

2. Information we collect

The information we collect depends on how you use Handyskillz. It may include:

• Account information: name, email address, phone number, account identifiers, login and authentication information, and profile information.
• Service and profile information: skills, professional information, service descriptions, portfolios, addresses or service areas, job details, availability, and other information you choose to provide.
• Location information: approximate or precise device location when you grant permission and use location-enabled features, including service discovery or active job tracking.
• Communications and content: messages, support requests, reviews, ratings, and other content you submit through the service.
• Photos and uploads: photos or other files you choose to upload for profiles, portfolios, jobs, or other supported features.
• Transactions: information about purchases, service transactions, payment status, and transaction history. Where a third-party payment provider processes payment details directly and Handyskillz does not receive the underlying card or bank details, those payment details are handled by that provider.
• Device and usage information: information needed to operate, secure, troubleshoot, and improve the app, such as device identifiers, app interactions, diagnostics, crash information, and technical information made available by your device or platform.

3. How we use information

We use personal information for purposes including:

• Creating and managing accounts and profiles.
• Providing service discovery, matching, job, booking, communication, and project-management features.
• Using location information to provide location-aware services when you have granted permission.
• Processing and recording service transactions and payments through supported payment providers.
• Providing customer support and responding to requests.
• Sending service, security, account, and other relevant notifications.
• Preventing fraud, abuse, unauthorized access, and other security threats.
• Maintaining, troubleshooting, measuring, and improving Handyskillz.
• Complying with legal obligations and resolving disputes.

4. Location information

Handyskillz may request access to your device location for features such as nearby service discovery and active service or job tracking. Location access is permission-based. You can manage location permissions through your device settings, although disabling location access may limit features that depend on it.

We aim to use location information only for the functionality and purposes for which it is needed and to retain it only as long as reasonably necessary for those purposes or for legitimate legal, security, or operational requirements.

5. Authentication, hosting, and service providers

Handyskillz uses third-party infrastructure and service providers to operate parts of the platform. Depending on the feature and environment, these may include authentication, database/storage, communications, analytics, hosting, and payment providers.

These providers may process information on our behalf to deliver the services we request from them. We do not authorize service providers to use your information for purposes inconsistent with the services they provide to Handyskillz, subject to their own applicable terms and privacy policies.

6. When information may be shared

We may share information when necessary to operate Handyskillz, including with service providers that process information on our behalf, with other users when you choose to make information visible through marketplace features, with payment or transaction providers when you initiate a transaction, or when required for legal, security, fraud-prevention, or dispute-resolution purposes.

We do not sell personal information as a business model. We also do not share personal information with third-party advertisers for targeted advertising unless our practices and disclosures are updated to reflect such a change.

7. Data retention

We retain personal information for as long as reasonably necessary to provide the service, maintain legitimate business and security records, comply with applicable legal or financial obligations, resolve disputes, enforce agreements, and prevent fraud or abuse. Retention periods can differ depending on the type of information and the reason it was collected.

8. Account and data deletion

You can request permanent deletion of your Handyskillz account and associated personal information through our account deletion page:

Request account deletion

We may need to verify the request before processing it. Some information may be retained where required or permitted by law, for security and fraud prevention, for financial or transaction records, or to establish, exercise, or defend legal claims. Where information must be retained, we will limit its use to the applicable purpose.

9. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security, so users should also protect their account credentials and devices.

10. Your choices

• You can manage certain account and profile information through Handyskillz.
• You can manage device permissions, including location, through your device settings.
• You can request account deletion using our deletion page.
• You can contact Handyskillz with privacy questions or requests.

11. Children's privacy

Handyskillz is intended for adults and is not directed to children. We do not knowingly design the service to collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

12. Changes to this Privacy Policy

We may update this Privacy Policy as Handyskillz, our services, or legal requirements change. When we make material changes, we will update the effective date and, where appropriate, provide additional notice.

13. Contact us

For privacy questions, account deletion requests, or concerns about how your information is handled, contact Handyskillz: